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Frequently Asked Questions about COVID-19 (novel coronavirus)

(Most recent update: 5/28/2020)

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What is COVID-19?

COVID-19 is a disease caused by a respiratory virus (SARS-CoV-2) first identified in China in December 2019. COVID-19 is a new virus that hasn’t caused illness in humans before. It has since spread rapidly to countries worldwide, including the United States. This situation poses a serious public health risk. West Virginians at the state, private sector, community, and family level are working to reduce COVID-19’s effect on both our state’s health and its economy.

COVID-19 can cause mild to severe illness. Some people have little to no symptoms; many have mild disease, but can spread it to others. Severe illness typically, though not always, occurs in older adults or in those with chronic diseases. Social distancing and other community mitigation measures are one of our most powerful tools to reduce spread and protect each other, our families, and our communities.

How many cases are there in the Jefferson County area?
As of Thursday, May 28, 2020, Jefferson County WV has a cumulative total of 163* laboratory-confirmed cases of COVID-19.
*This number may be reported differently on state or national websites. Not all websites update on the same schedule, and occasionally a person’s address or zipcode is incorrectly reported resulting in the positive getting counted in the wrong jurisdiction.
**WVDHHR defines recovered as: A case of COVID-19 which no longer has symptoms; or a case without symptoms, who did not develop any symptoms for 10 days after a positive test result.
How does this disease spread?

The virus that causes COVID-19 seems to be spread from person-to-person via respiratory droplets. Someone who is actively sick with COVID-19 can spread the illness to others by coughing or sneezing. Patients who are suspected of having COVID-19 are being quarantined until their test results come in. If the result is positive the person will be isolated at home or in a hospital until they are no longer a risk to others.

What are the symptoms of COVID-19?

Symptoms include:

  • Fever
  • Cough
  • Difficulty breathing
  • Muscle aches
  • Headache
  • Sore throat
  • Loss of taste or smell

Because most of these symptoms are so similar to seasonal cold and flu, travel and contact history are very important in determining whether you may have COVID-19. If you are feeling sick but you haven’t traveled to an affected geographic area or been in close contact with someone confirmed to have COVID-19 it is more likely you have a cold, flu, or seasonal allergies.

Should I be tested / How can I get tested?

If you have recently traveled to an affected geographic area or have been in contact with someone with COVID-19, and you become sick with fever, cough, or shortness of breath, call your healthcare provider. They will work with the health department and West Virginia’s Division of Infectious Disease Epidemiology to determine whether you need to be tested. Testing criteria is based on type and severity of symptoms, potential exposure to someone confirmed to have the disease, and your recent travel history. Because the symptoms of COVID-19 are similar to seasonal cold and flu, you may need to be tested for more common respiratory illnesses first.

If you are feeling sick but haven’t traveled to an area with sustained community transmission or been in close contact with someone confirmed to have COVID-19 it is more likely you have a cold, the flu, or seasonal allergies.

WVU Medicine East has set up a triage call-center to help people who think they may need to be tested: call 304-596-2890. West Virginia’s Department of Health and Human Resources also has a 24/7 hotline at 1-800-887-4304.

Does Jefferson County have test kits?

This is a complicated one. The answer is yes, but also no.

Yes, because Jefferson County residents who meet the testing criteria can have a local doctor take swabs from their nose and mouth. These specimens are shipped to a lab where they will be processed by trained technicians using specialized equipment.

No, because the “test kits” you hear about in the news are used by laboratories to process the specimens, not by local doctors to collect the specimens. West Virginia’s public health lab is located in Charleston (Kanawha County).

Not everyone who feels mildly ill needs to be tested. The symptoms of COVID-19 are similar to flu, and your doctor would give you the same advice for the flu: If you feel sick, stay home until you are well again, period. Most people will be able to recover from COVID-19 at home without any type of medical intervention. The most important thing you can do if you are sick is to prevent infecting other people. This is done by increasing hygiene and decreasing contact with others.

Federal and state public health agencies continue to work with hospitals and private labs to develop new and better ways to test for COVID-19. Due to the limited testing capacity at this time, only moderate-to-high risk patients are currently being tested. Risk assessment is based on type and severity of symptoms, travel history, and potential exposure to patients confirmed to have COVID-19. Risk assessment factors and testing criteria will change as this situation develops.

What is JCHD doing now that there are confirmed COVID-19 cases in our county?

We have three public health nurses at the health department, and all are trained in epidemiology and disease investigations. They work closely with our regional epidemiologist to coordinate investigations across county and state lines when necessary. They are screening possible COVID-19 patients, which is exactly what their training and experience has prepared them for. Investigating these cases involves interviewing the patients to get a detailed list of where they have been and who they have interacted with. Anyone with a reasonable possibility of exposure is contacted, interviewed about their symptoms, travel, and given counseling and instructions as necessary. Contacts may be asked to simply monitor their symptoms and report them to us, to self-quarantine at home, or to be tested at a local hospital.

We ask everyone to remember that we are right at the border where Cold & Flu Season meets Allergy Season, so not everyone with a slight cough has COVID-19. And even if they do, most people who get COVID-19 will be able to recover with no medical intervention. That’s why West Virginia is using our limited testing materials conservatively and prioritizing people with a high risk of complications, like people over 65 or who have chronic health conditions. Any otherwise healthy person who becomes sick with a fever and cough should stay home, monitor their symptoms, and contact their doctor if they need medical attention (call 911 in an emergency).

Everyone in Jefferson County should keep up with good hand-hygiene habits, practice social distancing, use good respiratory etiquette, and follow any recommendations from the CDC and the West Virginia Bureau for Public Health.


Should I be wearing a face mask when I go outside?

There is no need to wear a mask to protect yourself in public unless you are immune compromised or your doctor recommends it. Better ways to protect yourself include keeping a distance of 6 feet from others, washing your hands regularly for at least 20 seconds, and avoiding touching your face with unclean hands.

We do recommend that you wear a cloth mask to help protect others in areas where social distancing is difficult, like grocery stores or pharmacies. Details on the CDC website:

Is it safe to travel outside of the United States?

We recommend that everyone follow the Center for Disease Control’s travel advisories. These can be found on their website and are updated regularly.

What can I do to be prepared for possible community transmission in our area?

Some basic preparedness strategies that are helpful during a variety of emergencies:

What is the health department's role in pandemic preparedness?
  • Jefferson County Health Department maintains a high level of situational awareness by receiving health alerts from state and federal public health agencies and distributing them to local healthcare providers via the West Virginia Public Health Alert System.
  • We monitor all reportable diseases in Jefferson County residents, interview patients and potential contacts, and counsel patients on avoiding spreading diseases.
  • We meet regularly with emergency preparedness partners in Jefferson County, the state of West Virginia, and the National Capital Region to build and maintain strong working relationships that will help us coordinate response efforts during emergencies.
  • We prepare for pandemic or bioterrorism events by:
    • Regularly reviewing and updating our All-Hazards Plan, with emphasis on medical countermeasures and emerging infectious diseases
    • Participating in drills and exercises with local and regional partners to test and improve our capabilities to provide a scalable, flexible response to public health emergencies
    • Maintaining a Continuity of Operations Plan to ensure continuous provision of essential public health services during emergency situations
  • In the event a disease outbreak is suspected locally, JCHD will coordinate with healthcare providers and the West Virginia Division of Infectious Disease Epidemiology (DIDE) on laboratory testing, isolation and quarantine. If multiple West Virginia counties are affected, DIDE will take on a leadership role in investigating and developing recommendations for the public.
  • If many cases occur in Jefferson County and local resources are overwhelmed, our health officer would be responsible for declaring a public health emergency and requesting state or federal assistance.
  • If a vaccine or medication is available, JCHD is responsible for distributing or administering it to the public as needed and appropriate. Hospitals, nursing homes, schools, and other facilities serving vulnerable populations would be prioritized for distribution.
Where can I go to learn more about COVID-19?

The CDC has an in-depth FAQ page that is updated regularly:

How can I get Alerts from the Health Department?

Visit our News & Alerts page to sign up and get emails directly from JCHD. You can also follow us on Facebook.

For other emergency alerts about Jefferson County, sign up for nixle.

How does the new Safer At Home Order apply to Jefferson County?

Currently, both the Safer at Home Order (effective May 4) and WV Executive Order No. 20-20 (effective April 3) apply to Jefferson County. After seeking clarification from the Governor’s office, we have determined the following:

* The reopening of Jefferson County businesses per the Safer at Home Order is allowed.
* The 5 person limitation applies to any public or private social gatherings and while engaging in outdoor activities.
* The Board of Health may still issue further orders in the interest of protecting public health.

We anticipate further guidance will be coming from the governor’s office but are unsure when. Thank you all for your patience while we work to answer your questions and concerns.

More information can be found on West Virginia’s COVID-19 website:

Office of Environmental Health Services website:

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